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385 Frederick Street Mall
Kitchener, ON,
N2H 2P2

Re-Opening Day !!!

We are excited to announce we are ready to open
Temporary Business Hours
Monday       closed
Tuesday      10:00 – 4:00
Wednesday 12:00 – 8:00
Thursday     10:00 – 6:00
Friday          10:00 – 4:00
Saturday      10:00 – 4:00
Sunday        closed 

Staff Availability 
Schedules will be varied for staff members and will be based if they pass the COVID screening.
The Provincial Government has restricted any service to a clients face at this time.

We do not know when this will be lifted. For now we CANNOT provide any service on the face, including waxing, tinting, facials, microneedling, lash lifts, Fractora or BBL. As well as any other removal service. 
Scheduling an Appointment

We will need to ask you COVID screening questions

Any client that had an appointment during closure will be called. 

First to be called will be services and staff that are able to re-book now. 

We will make a wait list for restricted services or staff that have not passed the COVID testing. 

Please note RMT services will resume in July. 
Pre-booked Appointments 

Only clients with a pre-booked appointment are permitted to enter. No walk in clients

No other Guests 

Only the client booked for service is permitted in the spa

If you need assistance and require another guest, they must also pass our COVID screening and follow the same protocols
Magazine & Beverages 

The offer and use of magazines and beverages will be suspended for the time being

Our regular entrance will now serve as the exit and product pickup. 
Our new entrance will be located beside the flower shop. There is plenty of signage to help direct you. 

You may call to let us know you have arrived, or be in a visible spot in the mall for us to call you to the door. 

Waiting area closed 

Please arrive no more then 5 minutes before your appointment. You will be allowed entrance until your treatment room is ready. 

Clients having pedicure will need to wear appropriate footwear as there is no waiting room to let polish dry. 

Please only bring your necessary items in with you. 
COVID-19 Screening 

All staff and clients must go through screening, including temperature check on arrival

Important to note that any staff or client that does not pass the COVID testing will not be permitted to enter the spa. This could end up with us needing to cancel or reschedule your appointment. 
We appreciate your understanding in advance.
Masks are required at all times in the spa
Hand Washing required when entering
Follow Directions

Please adhere to direction arrows while in common areas
This will allow for proper social distancing 

Please ask staff to get products ready for you

All testers are not available at this time.

Polish testers will only be handled by staff
Cleaning Standards 

Cleaning standards remain a top priority at our spa. 
Each room will be disinfected between every client. Extra time is scheduled between bookings. 

Credit card or debit is a preferred method of payment.

Our machine will be wiped down after every use
Product Pickup 
  • Clients are not permitted to enter without an appointment.
  • You can call or email a product request, we have set up a table at our EXIT for contact free pickup
  • Arrange your preferred pickup time during our open hours
  • Once you arrive, you can call to let us know or be visible in the mall for us to see you. 
  • Please wait back from the doors to allow the staff to place your order on one of the 2 pickup spots. Please be understanding during a busy time it may take staff a few minutes to bring your order out, but we want your product to get safely to you.
  • Pre-payment is preferred, but we can arrange payment at the door as well.