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385 Frederick Street Mall
Kitchener, ON,
N2H 2P2

Cancellation Update- COVID-19

As a precaution we are following the Ministry of Health directions to
keep our staff and clients healthy and safe.  

Please cancel your appointment if you have ANY of the following:
* Traveled outside Canada in the past 14 days
* Fever and/or new onset of cough or difficulty breathing
* if you have been in close contact with a confirmed or probable case of COVID-19

There will be no cancellation policy fees during this time. When possible please give 24 hours notice so that we are able to manage staff schedules. 
We will continue with our practice to clean and disinfect areas around the spa, to keep this a safe and healthy environment for our clients and staff

Any staff that may end up falling ill, clients will be contacted to cancel or rebook. We appreciate understanding and will try our best to rebook with other staff when able.

We will focus on keeping regular hours, however we will monitor and adjust as needed. 
  • The best defense is to ensure you wash your hands frequently and thoroughly!
  • Reminder that any cough should be into your elbow, not your hands.
  • Refrain from handshakes or hugging. 
What is the best way to cancel??

Call reception, during operating hours. Or leave a voice mail message anytime

Email reception, please make sure to give 24 hrs notice
email our spa director directly, this option allows us to contact staff quickly,  anytime