Author Archives: tsb_admin

Updating Masking Policy For Massage Therapy

As of June 11, 2022 the remaining mask mandates in most health care settings have been lifted, including massage therapy.

Your therapist at TSB will remain masked for your treatment for now. 

We respect your individual choice on whether you would like to wear a mask or not. Please be aware that under certain circumstances your RMT may ask you to wear a mask. We ask for your cooperation with this.

Most importantly, we ask you to continue to assess yourself before you come to your appointment. 
Please ensure you have no symptoms of a cold, flu or Covid. If you are feeling unwell we would be happy to reschedule your appointment for you. 

If you have any question or concerns please speak with your therapist. 

Thank you. 

New service for our senior clients aged 65+

A seniors toenail cut will no longer be available after May 1, 2022.

Instead, we are offering a medical grade pedicure which includes a foot soak, cut and file of the toenails and in-grown toenails, a solar oil spray for hydration and finished with a light foot massage.

Price: $52 (taxes included)

Current Lockdown- Stay at home orders

As of April 2, 2021 we are regulated by the Provincial government Lockdown orders to be closed for services. 

Registered Massage Therapy is a Regulated Health professional, therefore are permitted to provide services. 
Kelly will continue to work out of Total Skin & Body. You can email or leave a message at the spa to reach Kelly.
Jessica will be working from her other location. Her clients are welcome to reach her via email

Leanne will also provide PRODUCT PICKUPS Tuesdays and Thursdays from 12:00 -2:00. You can reach via email to arrange product purchases. 

Product Pickup during Provincial Lockdown

As we continue with the Provincial lockdown, we remain closed.

We will be offering dates for Product pickup

To check the next available dates:

Members of Last Minute Club, check your inbox
Social Media
Facebook: Total Skin & Body Anti Aging Spa
Instagram: totalskinpakitchener
twitter: @totalskinspa
Google Business: Total Skin & Body Anti Aging Spa 

COVID Restrictions

Waterloo Region is currently moved to the Orange Covid Zone

What does that mean for your services at the spa?? Under these regulations and a RED zone regulation, we are NOT able to remove a face mask for any treatments. 

If our region is to move back into a Yellow or Green zone, these services will be permitted again. 

We appreciate your understanding 

2020 YonKa Event

20% savings with the
purchase of 3 or more Yonka Products

Purchases over $300 will earn a
complimentary Grand Classique Facial
to use in January 2021.
(before tax, after discount, non-transferable, no cash value)
We will allow for extension on the facial booking
if changes occur with COVID regulations.

Our Yonka Rep, Karen will be on location 
Thursday October 22 from 10:00 – 4:00 
for product consultations
Pre-arranged appointments are available to book

Products can be pre-ordered for pickup
products will be pulled on first come basis,
any item not in stock will be ordered the following week.
Pre-orders must be paid in order to be held for pickup.

COVID Regulations
To protect clients and staff, we remain by appointment only.

Rules for Yonka event:

Option One: Call ahead, up to Wednesday October 21 for product pickup starting Thursday October 22. 

Option Two: Call ahead to book a reserved consultation appointment time to go over product selection

Option Three: Arrive at the spa and have our staff select your products for you at our pickup door, Please allow patience if staff is currently busy

Option Four: Arrive at the spa and when time allows, we will do a COVID screen check-in before admittance. Please allow patience as there could be a wait time if staff are busy or we are at our maximum of clients currently in the spa. 


Re-Opening Day !!!

We are excited to announce we are ready to open
Temporary Business Hours
Monday       closed
Tuesday      10:00 – 4:00
Wednesday 12:00 – 8:00
Thursday     10:00 – 6:00
Friday          10:00 – 4:00
Saturday      10:00 – 4:00
Sunday        closed 

Staff Availability 
Schedules will be varied for staff members and will be based if they pass the COVID screening.
The Provincial Government has restricted any service to a clients face at this time.

We do not know when this will be lifted. For now we CANNOT provide any service on the face, including waxing, tinting, facials, microneedling, lash lifts, Fractora or BBL. As well as any other removal service. 
Scheduling an Appointment

We will need to ask you COVID screening questions

Any client that had an appointment during closure will be called. 

First to be called will be services and staff that are able to re-book now. 

We will make a wait list for restricted services or staff that have not passed the COVID testing. 

Please note RMT services will resume in July. 
Pre-booked Appointments 

Only clients with a pre-booked appointment are permitted to enter. No walk in clients

No other Guests 

Only the client booked for service is permitted in the spa

If you need assistance and require another guest, they must also pass our COVID screening and follow the same protocols
Magazine & Beverages 

The offer and use of magazines and beverages will be suspended for the time being

Our regular entrance will now serve as the exit and product pickup. 
Our new entrance will be located beside the flower shop. There is plenty of signage to help direct you. 

You may call to let us know you have arrived, or be in a visible spot in the mall for us to call you to the door. 

Waiting area closed 

Please arrive no more then 5 minutes before your appointment. You will be allowed entrance until your treatment room is ready. 

Clients having pedicure will need to wear appropriate footwear as there is no waiting room to let polish dry. 

Please only bring your necessary items in with you. 
COVID-19 Screening 

All staff and clients must go through screening, including temperature check on arrival

Important to note that any staff or client that does not pass the COVID testing will not be permitted to enter the spa. This could end up with us needing to cancel or reschedule your appointment. 
We appreciate your understanding in advance.
Masks are required at all times in the spa
Hand Washing required when entering
Follow Directions

Please adhere to direction arrows while in common areas
This will allow for proper social distancing 

Please ask staff to get products ready for you

All testers are not available at this time.

Polish testers will only be handled by staff
Cleaning Standards 

Cleaning standards remain a top priority at our spa. 
Each room will be disinfected between every client. Extra time is scheduled between bookings. 

Credit card or debit is a preferred method of payment.

Our machine will be wiped down after every use
Product Pickup 
  • Clients are not permitted to enter without an appointment.
  • You can call or email a product request, we have set up a table at our EXIT for contact free pickup
  • Arrange your preferred pickup time during our open hours
  • Once you arrive, you can call to let us know or be visible in the mall for us to see you. 
  • Please wait back from the doors to allow the staff to place your order on one of the 2 pickup spots. Please be understanding during a busy time it may take staff a few minutes to bring your order out, but we want your product to get safely to you.
  • Pre-payment is preferred, but we can arrange payment at the door as well.