Category Archives: Uncategorized

Update on Re-Opening

Valued clients,

 

As you may have heard, RMT’s were part of the group of health professionals that are allowed to restart their practices. This has many clients asking if we are open now.  While this is very exciting news for us all, it is not business as usual.

 

There is training to be completed and many new protocols that must be put in place before it is safe or even responsible to open. We have begun to receive some of these supplies, so know we are working hard.

 

Please be assured that our RMT’s are working very hard to complete all requirements as set out by the College of Massage Therapists (CMTO our regulatory body), and to acquire the necessary equipment to make it safe for both practitioners and you the clients. The location of our RMT’s practice within our spa also presents some limitations.

 

The state of emergency is still in effect and we will definitely not be open before the government gives the full spa permission to open.

 

We will post information as it becomes available about when we can start booking appointments. There will be changes as to how our bookings will happen, such as pre-screening, no access without an appointment, different shifts for staff, one direction for social distance. We also plan to reach out to all clients that were booked for service that were cancelled due to the closure for first bookings options.

 

We continue to offer product support with door to door deliveries once a week.

 

Hopefully over the course of the next couple of weeks we will have a clearer picture.

We ask for your patience in these matters,

 

Thank you

Happy Mother’s Day

Mother’s Day is approaching… 
and we know it will be different this year.
Whether you are treating yourself or your mom, 
we hope that these gift options will help you show your love.



Gift cards will be available for purchase 
FRIDAY MAY 8

To order send email to info@totalskinandbody.ca, make sure to include:

1. Your name and a contact phone number for payment
2. The name of the special person receiving the gift card
3. What you would like the gift card for, either a service, special offer or dollar value
4. Choose method of receiving the gift card include three options:
  • Door Delivery within Kitchener/Waterloo
  • Curbside pickup at Total Skin Friday between 11:00-2:00
  • Emailed to your inbox to print at home. 
Products continue to also be available for purchase.

Product Deliveries during COVID-19 closure

Looking for your favourite at home products?
During the COVID-19 closure, we offer FREE door to doorstep delivery for in stock products. 

Send your product requests to leanne@totalskinandbody.ca 
What to include in the email? First and last name, contact phone number, address for delivery and the product inquiry. Payments will need to be made via Credit card for no-contact process. 

Gift cards are also available to purchase.

We appreciate all the support during this uncertain time. 

Stay home, stay healthy

COVID-19 update

These are unprecedented times for us all. The best we can do at this time is stay home, stay safe and help to flatten the curve.  The quicker we do, the quicker we all get back to business.

We are a non-essential business, therefore we remain closed during this COVID-19 pandemic. 

In our schedule we will keep all current bookings, once we are able to re-open, our staff will contact clients to rebook for those that wish to do so. 

We all watch the news for updates, try to keep spirits up and enjoy time spent with those in your home. Call, text, video chat to keep in touch with those who are not. 
 
Send virtual support to all those front line essential workers!! Keep us all safe, healthy and happy!

We can’t wait to see all our clients once its safe to do so.

Closure – COVID-19

Message to all our valued clients

Sometimes the hardest decisions are also the right decisions. 

Today, Doug Ford announced a State of Emergency for the province of Ontario. 

We are an independant, local business and we value our clients and staff safety. 
Our policy,  we always have your health as a top priority and use the highest of standards to keep our spa a safe place. 
However we are a hands-on service provider, this does not allow for the social distancing that we need at this time to control the spread of COVID-19. 

We have made the difficult decision to close at the end of today. We currently plan to reopen for April 1st, and will keep clients up to date if that is to change.

Our staff are reaching out today, however if we do not reach you today, once we re open we will do our best to reschedule your appointment in the most timely manner. Your patience and understanding as we navigate through this will be greatly appreciated. 

We know this can be an difficult time, please support each other. Reach out to friends, family and neighbours to keep emotional support. We will look forward to welcoming you again once the circumstances change. 

Thank you,
Management team 

Cancellation Update- COVID-19

As a precaution we are following the Ministry of Health directions to
keep our staff and clients healthy and safe.  

Please cancel your appointment if you have ANY of the following:
* Traveled outside Canada in the past 14 days
* Fever and/or new onset of cough or difficulty breathing
* if you have been in close contact with a confirmed or probable case of COVID-19

There will be no cancellation policy fees during this time. When possible please give 24 hours notice so that we are able to manage staff schedules. 
 
We will continue with our practice to clean and disinfect areas around the spa, to keep this a safe and healthy environment for our clients and staff

Any staff that may end up falling ill, clients will be contacted to cancel or rebook. We appreciate understanding and will try our best to rebook with other staff when able.

We will focus on keeping regular hours, however we will monitor and adjust as needed. 
 
PROTECT YOURSELF
  • The best defense is to ensure you wash your hands frequently and thoroughly!
  • Reminder that any cough should be into your elbow, not your hands.
  • Refrain from handshakes or hugging. 
What is the best way to cancel??

Call reception, during operating hours. Or leave a voice mail message anytime

519.576.2250
Email reception, please make sure to give 24 hrs notice  
info@totalskinandbody.ca
email our spa director directly, this option allows us to contact staff quickly,  anytime
jenn@totalskinandbody.ca

Closing Early today!

Please take note that we are closing at 3:00 for today, Monday October 7th. 

Renovations are still underway and staff are heading to London for some team training. 

We appreciate your understanding,
Management

Renovations

We have started on Renovations in the spa. We are so excited for a fresh new look. 

In order to accomplish some more messy and noisy parts of the renovations, we will be Closed 
Monday September 30 & Tuesday October 1, 2019

There will also be some other dates that we will need to close earlier then our regular business hours. We will make sure our Google page will have correct hours and our phone recording will also reflect any updates. 

The parking lot continues to be upgraded, so please have patience when visiting the spa and allow a few extra minutes to find a parking spot. 

One of our renovations will be the removal of our pedicure stations. All pedicure services will only be provided in private rooms. We will no longer have the option to have multiple clients have service done together. We appreciate your understanding.