Category Archives: Uncategorized

Re-Opening Day !!!





We are excited to announce we are ready to open
Temporary Business Hours
Monday       closed
Tuesday      10:00 – 4:00
Wednesday 12:00 – 8:00
Thursday     10:00 – 6:00
Friday          10:00 – 4:00
Saturday      10:00 – 4:00
Sunday        closed 

Staff Availability 
Schedules will be varied for staff members and will be based if they pass the COVID screening.
The Provincial Government has restricted any service to a clients face at this time.

We do not know when this will be lifted. For now we CANNOT provide any service on the face, including waxing, tinting, facials, microneedling, lash lifts, Fractora or BBL. As well as any other removal service. 
Scheduling an Appointment

We will need to ask you COVID screening questions

Any client that had an appointment during closure will be called. 

First to be called will be services and staff that are able to re-book now. 

We will make a wait list for restricted services or staff that have not passed the COVID testing. 

Please note RMT services will resume in July. 
Pre-booked Appointments 

Only clients with a pre-booked appointment are permitted to enter. No walk in clients

 
No other Guests 

Only the client booked for service is permitted in the spa

If you need assistance and require another guest, they must also pass our COVID screening and follow the same protocols
Magazine & Beverages 

The offer and use of magazines and beverages will be suspended for the time being
Entrance 

Our regular entrance will now serve as the exit and product pickup. 
Our new entrance will be located beside the flower shop. There is plenty of signage to help direct you. 

You may call to let us know you have arrived, or be in a visible spot in the mall for us to call you to the door. 

 
Waiting area closed 

Please arrive no more then 5 minutes before your appointment. You will be allowed entrance until your treatment room is ready. 

Clients having pedicure will need to wear appropriate footwear as there is no waiting room to let polish dry. 
Accessories

Please only bring your necessary items in with you. 
COVID-19 Screening 

All staff and clients must go through screening, including temperature check on arrival

Important to note that any staff or client that does not pass the COVID testing will not be permitted to enter the spa. This could end up with us needing to cancel or reschedule your appointment. 
We appreciate your understanding in advance.
Masks are required at all times in the spa
Hand Washing required when entering
Follow Directions

Please adhere to direction arrows while in common areas
This will allow for proper social distancing 
Products

Please ask staff to get products ready for you
Testers 

All testers are not available at this time.

Polish testers will only be handled by staff
Cleaning Standards 

Cleaning standards remain a top priority at our spa. 
Each room will be disinfected between every client. Extra time is scheduled between bookings. 
Payment

Credit card or debit is a preferred method of payment.

Our machine will be wiped down after every use
Product Pickup 
  • Clients are not permitted to enter without an appointment.
  • You can call or email a product request, we have set up a table at our EXIT for contact free pickup
  • Arrange your preferred pickup time during our open hours
  • Once you arrive, you can call to let us know or be visible in the mall for us to see you. 
  • Please wait back from the doors to allow the staff to place your order on one of the 2 pickup spots. Please be understanding during a busy time it may take staff a few minutes to bring your order out, but we want your product to get safely to you.
  • Pre-payment is preferred, but we can arrange payment at the door as well. 

Re-Opening

Good Afternoon,

As most have heard the Ontario Government have given the okay for our region to start Stage 2 of reopening. This includes spas, with the exception of Facial services. 

As we are excited to hear the news, we will still need to make sure the spa and staff are prepared to welcome clients. 

We will be working hard over the next few days to be ready to announce when we are re-opening. 

When we do, it will NOT be business as usual, new policy and rules of operation will be in place. 

As for booking appointments we will be handling them in the following manner: 
 RMT’s have been advised at this time to only accept clients that are in need of acute care, which means without this treatment would cause condition to significantly deteriorate. 

1. Clients that had appointments cancelled due to the pandemic will be contacted first
2. Clients with current appointments will be contacted to confirm their booking
3. A wait list of clients looking to book will be created and contacted to book once step 1 & 2 are complete. Any clients that purchased products through our door to door delivery during the closure that are not part of step 1 or 2, will also receive top of the wait list priority booking as a Thank you for your support. 

We can not wait to open, however we need to make sure we open correctly and safely. We thank you for your patience and understanding. 

Update on Re-Opening

Valued clients,

 

As you may have heard, RMT’s were part of the group of health professionals that are allowed to restart their practices. This has many clients asking if we are open now.  While this is very exciting news for us all, it is not business as usual.

 

There is training to be completed and many new protocols that must be put in place before it is safe or even responsible to open. We have begun to receive some of these supplies, so know we are working hard.

 

Please be assured that our RMT’s are working very hard to complete all requirements as set out by the College of Massage Therapists (CMTO our regulatory body), and to acquire the necessary equipment to make it safe for both practitioners and you the clients. The location of our RMT’s practice within our spa also presents some limitations.

 

The state of emergency is still in effect and we will definitely not be open before the government gives the full spa permission to open.

 

We will post information as it becomes available about when we can start booking appointments. There will be changes as to how our bookings will happen, such as pre-screening, no access without an appointment, different shifts for staff, one direction for social distance. We also plan to reach out to all clients that were booked for service that were cancelled due to the closure for first bookings options.

 

We continue to offer product support with door to door deliveries once a week.

 

Hopefully over the course of the next couple of weeks we will have a clearer picture.

We ask for your patience in these matters,

 

Thank you

Happy Mother’s Day

Mother’s Day is approaching… 
and we know it will be different this year.
Whether you are treating yourself or your mom, 
we hope that these gift options will help you show your love.



Gift cards will be available for purchase 
FRIDAY MAY 8

To order send email to info@totalskinandbody.ca, make sure to include:

1. Your name and a contact phone number for payment
2. The name of the special person receiving the gift card
3. What you would like the gift card for, either a service, special offer or dollar value
4. Choose method of receiving the gift card include three options:
  • Door Delivery within Kitchener/Waterloo
  • Curbside pickup at Total Skin Friday between 11:00-2:00
  • Emailed to your inbox to print at home. 
Products continue to also be available for purchase.

Product Deliveries during COVID-19 closure

Looking for your favourite at home products?
During the COVID-19 closure, we offer FREE door to doorstep delivery for in stock products. 

Send your product requests to leanne@totalskinandbody.ca 
What to include in the email? First and last name, contact phone number, address for delivery and the product inquiry. Payments will need to be made via Credit card for no-contact process. 

Gift cards are also available to purchase.

We appreciate all the support during this uncertain time. 

Stay home, stay healthy

COVID-19 update

These are unprecedented times for us all. The best we can do at this time is stay home, stay safe and help to flatten the curve.  The quicker we do, the quicker we all get back to business.

We are a non-essential business, therefore we remain closed during this COVID-19 pandemic. 

In our schedule we will keep all current bookings, once we are able to re-open, our staff will contact clients to rebook for those that wish to do so. 

We all watch the news for updates, try to keep spirits up and enjoy time spent with those in your home. Call, text, video chat to keep in touch with those who are not. 
 
Send virtual support to all those front line essential workers!! Keep us all safe, healthy and happy!

We can’t wait to see all our clients once its safe to do so.

Closure – COVID-19

Message to all our valued clients

Sometimes the hardest decisions are also the right decisions. 

Today, Doug Ford announced a State of Emergency for the province of Ontario. 

We are an independant, local business and we value our clients and staff safety. 
Our policy,  we always have your health as a top priority and use the highest of standards to keep our spa a safe place. 
However we are a hands-on service provider, this does not allow for the social distancing that we need at this time to control the spread of COVID-19. 

We have made the difficult decision to close at the end of today. We currently plan to reopen for April 1st, and will keep clients up to date if that is to change.

Our staff are reaching out today, however if we do not reach you today, once we re open we will do our best to reschedule your appointment in the most timely manner. Your patience and understanding as we navigate through this will be greatly appreciated. 

We know this can be an difficult time, please support each other. Reach out to friends, family and neighbours to keep emotional support. We will look forward to welcoming you again once the circumstances change. 

Thank you,
Management team 

Cancellation Update- COVID-19

As a precaution we are following the Ministry of Health directions to
keep our staff and clients healthy and safe.  

Please cancel your appointment if you have ANY of the following:
* Traveled outside Canada in the past 14 days
* Fever and/or new onset of cough or difficulty breathing
* if you have been in close contact with a confirmed or probable case of COVID-19

There will be no cancellation policy fees during this time. When possible please give 24 hours notice so that we are able to manage staff schedules. 
 
We will continue with our practice to clean and disinfect areas around the spa, to keep this a safe and healthy environment for our clients and staff

Any staff that may end up falling ill, clients will be contacted to cancel or rebook. We appreciate understanding and will try our best to rebook with other staff when able.

We will focus on keeping regular hours, however we will monitor and adjust as needed. 
 
PROTECT YOURSELF
  • The best defense is to ensure you wash your hands frequently and thoroughly!
  • Reminder that any cough should be into your elbow, not your hands.
  • Refrain from handshakes or hugging. 
What is the best way to cancel??

Call reception, during operating hours. Or leave a voice mail message anytime

519.576.2250
Email reception, please make sure to give 24 hrs notice  
info@totalskinandbody.ca
email our spa director directly, this option allows us to contact staff quickly,  anytime
jenn@totalskinandbody.ca